DLD Expands Real Estate Services on Dubai Now App to Elevate User Experience
In alignment with the Dubai Government’s Services 360 policy, which aims to provide seamless, proactive, and integrated public services that exceed customer expectations, the Dubai Land Department (DLD) has launched three significant real estate services on the Dubai Now platform. This move underscores DLD’s commitment to continually enhancing its services, ensuring they are flexible, efficient, and easily accessible through multiple platforms and smart devices.
Key Real Estate Services Now on Dubai Now
Key Real Estate Services Now on Dubai Now
The newly introduced services on the Dubai Now app include:
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Property Status Inquiry: Users can instantly access detailed property information by entering relevant data, such as area and plot number, facilitating quick and comprehensive property checks.
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Ownership Certificate Request: This feature allows property owners to request certificates detailing their property holdings, providing a streamlined and efficient way to access ownership documentation.
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Property Valuation Request: Users can submit electronic requests for property valuations, simplifying and speeding up the appraisal process to enhance user convenience.
Commitment to Service Excellence
Duaa Issam Dablan, Director of the Service Excellence Department at DLD, emphasized the organization’s dedication to delivering high-quality, proactive real estate services. “Dubai Land Department remains firmly committed to providing efficient and flexible services that meet and exceed customer expectations. Our goal is to ensure that these services are accessible and operational around the clock, supporting a seamless user experience,” Dablan stated.
She added that this expansion aligns with the Services 360 policy, aiming to elevate government service standards and maintain DLD’s leadership in offering innovative real estate solutions. Integrating these services into Dubai Now enhances the overall user experience, making interactions smoother and more efficient.
Enhancing the Digital Experience
Hend Alnuaimi, Digital Products Director at Digital Dubai, highlighted the strategic importance of this collaboration. “This partnership with DLD embodies Digital Dubai’s mission to provide integrated platforms for comprehensive digital experiences. By adding these real estate services to the Dubai Now application, we support the emirate’s robust real estate sector—a vital contributor to Dubai’s economic landscape,” she said.
Alnuaimi also noted that Dubai Now serves as an all-encompassing platform, enabling users to complete government transactions smoothly and securely. “We are continuously enhancing the platform by adding more services to save customers time and effort, thus solidifying Dubai Now as one of the most trusted platforms for both government entities and individual users.”
Adapting to a Dynamic Real Estate Sector
The DLD recognizes the rapid developments in Dubai’s real estate market and the necessity of keeping pace with these changes. Regular evaluations of services ensure they remain accessible through various official channels, fostering seamless operations and customer satisfaction. This proactive approach reflects DLD’s dedication to continuous innovation and adopting the latest technologies to deliver superior real estate services.
By expanding its services on the Dubai Now app, the Dubai Land Department is not only advancing its service offerings but is also contributing to the broader goal of enhancing Dubai’s digital infrastructure and user experience. Through such initiatives, DLD continues to support the emirate’s status as a leader in forward-thinking, customer-centric real estate services.
Conclusion
The Dubai Land Department’s integration of key real estate services into the Dubai Now app reflects its commitment to enhancing user experiences through innovation and digital transformation. This initiative aligns with the Dubai Government’s Services 360 policy by providing seamless, proactive, and integrated services that meet and exceed customer expectations. By leveraging modern technology and collaborating with Digital Dubai, DLD is paving the way for a more accessible, efficient, and secure real estate experience for residents and investors alike. These efforts reinforce Dubai’s position as a global leader in real estate and government service excellence, ensuring continuous growth and satisfaction in a dynamic market.